Keough & Moody

How Do I Handle This?
2024-09-11 12:00 - 13:30 (America/Chicago)
KEOUGH & MOODY WEBINARS
WEDNESDAY, SEPTEMBER 11, 2024, AT 12:00 P.M.
“HOW DO I HANDLE THIS?”
2 hours of continuing education credit for the CMCA Certification will be provided.

Have you received a request for an accommodation and wondered, “huh, now what?”
How about a request to install an EV charging station?
A request for architectural approval?
A request to install solar panels?
A request to lease due to a hardship?
A request for documents?

Community Association Managers and board members are receiving more and more of these types of requests. Failing to handle such requests properly could result in consequences for the association. Such consequences can include the filing of a charge of discrimination or an action to compel and an owner seeking reimbursement of his attorney’s fees. Join Dawn and Gabby on September 11, when they will walk you through what should be done when a community association receives these types of requests. Learn how to properly handle these requests and avoid mistakes that cannot be undone!
Register in advance for this webinar.

“How Do I Handle This?” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.

WHAT REALLY IS MY ROLE ON THE COMMUNITY ASSOCIATION MANAGEMENT TEAM AND DO I HAVE REALISTIC EXPECTATIONS FOR MY FELLOW TEAMMATES?
2024-10-29 12:00 - 13:30
KEOUGH & MOODY WEBINAR
Tuesday, October 29, 2024, at 12:00 P.M.
WHAT REALLY IS MY ROLE ON THE COMMUNITY ASSOCIATION MANAGEMENT TEAM AND DO I HAVE REALISTIC EXPECTATIONS FOR MY FELLOW TEAMMATES?
2 hours of continuing education credit will be provided

If your community association is professionally managed, do you understand what is the difference between the role of the board of directors and that of management? If your community association is self-managed, do you understand what a professional management company can do for your community (besides adding a line item to your budget)? If you are a community association manager, how often are you asked to do something by a board member, and you think, “OK, but that is not what a manager does”? Or how often have you said to a board member, “Let me do that as that is what I am here to do”? Whether you are a board member or community association manager, please join Dawn and Gabby as they tackle what it really means for a community association to be professionally managed. In this webinar, they will address the role of the board of directors and the managing agent. They will also address how both members of the board and members of the community association management industry can foster a positive relationship so that the board of directors maximizes what the manager can do, and the manager does not feel like he/she will lose his/her mind in managing the community! Even if your association is self-managed, this webinar will provide knowledge you can use in your management of the day-to-day operations of the community.
With 2025 around the corner, now is the time to learn how to maximize the role of every member of your association team. Click here and register in advance for this webinar.
“What Really is My Role on the Community Association Management Team and Do I Have Realistic Expectations for My Fellow Teammates?” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.

Keough & Moody Webinar: New Year, New You: Habits to Break in 2025
2025-01-22 12:00 - 13:30
KEOUGH & MOODY WEBINAR:
NEW YEAR, NEW YOU:
HABITS TO BREAK IN 2025
January 22, 2025
12:00 p.m. – 1:30 p.m.
*2 hours of continuing education credit will be provided
No, in this webinar Dawn and Gabby will not be selling you a weight loss or fitness program! What they will be doing is reviewing those habits and tendencies that we need to leave in 2024. We all hear the grumblings of how different (and difficult) it is to manage a community association in this day and age. This is true whether you are a member of the board of directors or a member of the community association team. While some of this is a sign of our times, some of this is because of not so great habits we all (including Gabby and Dawn) have developed over the years. In this webinar, Dawn and Gabby will review the three “big” of “bad” habits that we need to break in 2025 and discuss how to do so. This webinar will not be a time to judge, but instead a time to motivate and encourage all of us to work together to establish better habits and practices to make 2025 great!
Click here and register in advance for this webinar.

“New Year, New You: Habits to Break in 2025” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.

KEOUGH & MOODY WEBINAR: Identifying and Handling Nuisances (Especially When Offender or Complainer Number 1 is Involved)
2025-03-12 12:00 - 14:00
KEOUGH & MOODY WEBINAR
Identifying and Handling Nuisances
(Especially When Offender or Complainer Number 1 is Involved)
March 12, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided
Nuisances are popping up in every community association. They are violations that are tricky to handle because some people find everything annoying and everything to be a nuisance. They are also tricky to handle because if a nuisance situation is not properly handled, it can easily spin out of control. It can also subject the association (and its manager or board members) to accusations of discrimination or breach of fiduciary duty. Last year, an Illinois appellate court issued a ruling in a case that centered around a chronic complaining unit owner who repeatedly alleged that her neighbor was engaged in nuisance activities. This court ruled in favor of the condominium association and highlighted all that the association and its management team did that was RIGHT.
Join Dawn and Gabby in this 2-hour webinar as we go through this case and discuss how to handle nuisances properly and how to avoid traps (that are tempting when you are dealing with offender or complainer number one). There will be time for questions, too!
Register in advance for this webinar.

“Identifying and Handling Nuisances (Especially When Offender or Complainer Number 1 is Involved)” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

KEOUGH & MOODY WEBINAR: WHO DO YOU AGREE WITH ON THIS ONE?
2025-04-16 12:00 - 14:00
WHO DO YOU AGREE WITH ON THIS ONE?
April 16, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided
Back by popular demand! Dawn and Gabby are ready to tackle some common situations where they may not see completely eye-to-eye. After all, often, there is not just one way to handle a situation. It is good to hear how different attorneys approach different topics. During this presentation, Dawn and Gabby will discuss common requests received by a board and management. They will guide you through what management and the board should do in response to the requests and how a court may view the board’s actions. The goal of this presentation is to have each attendee leave with a better understanding of how important it is to handle requests in a fair and consistent manner. Attendees will also leave understanding how to address situations, which may not be as simple as they may appear.
Join Dawn and Gabby in this 2-hour webinar as they go through these scenarios and debate the issues! There will be time for questions, too!
Registration is required for EVERY attendee to ensure continuing education credit can be given. Please click here to register.
“Who do You Agree With on this One?” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

DAMAGE TO PROPERTY: MAINTENANCE vs. INSURANCE
2025-06-18 12:00 - 14:00
DAMAGE TO PROPERTY: MAINTENANCE vs. INSURANCE
June 18, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided
There is damage to property: what now? Do we file an insurance claim? Do we fix it? Do we demand the owner makes his own repairs? Do we leave it to the unit owners to sort through? Join Dawn and Gabby as they tackle this common, but challenging problem. Come learn more about who is responsible for obtaining what insurance and what to do when there is a loss. More importantly, come learn why there is a difference between the duty to maintain versus the duty to insure. Lastly, in this presentation, Dawn and Gabby will go through a case study that involved a K&M client which demonstrates all the challenges that can arise when there is property damage.
Join Dawn and Gabby in this 2-hour webinar as we go through how to handle damages to property. We will allow time for questions, too.
Registration is required for EVERY attendee to ensure continuing education credit can be given. Please click here to register.
“Damage to Property: Maintenance vs. Insurance” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

KEOUGH & MOODY WEBINAR: A BLAST FROM THE PAST: COLLECTION OF ASSESSMENTS: NEEDED MORE THAN EVER TODAY
2025-07-23 12:00 - 14:00
KEOUGH & MOODY WEBINAR:
A BLAST FROM THE PAST: COLLECTION OF ASSESSMENTS:
NEEDED MORE THAN EVER TODAY
July 23, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided

Assessments-the lifeline of every community association. Without the collection of assessments, the association cannot pay its bills. Contrary to what some may believe there is no assessment fairy—assessments only come from the association’s efforts to collect from the owners within the association. Join Dawn and Gabby and “special guests” from K&M’s collection team during this webinar on the collection of assessments. During this webinar, the attorneys will review the collection process when an eviction is filed. They will also discuss what an association must do when an owner files for bankruptcy protection or its lender forecloses on its mortgage against the unit. Learn also what other collection methods are available to a community association to collect unpaid assessments, including when to take possession of a unit, when to foreclose on the association’s lien, and when to do a citation to discover assets. Collection of assessments are something every association must do so during this 2-hour webinar come learn some new ways and tricks and be reminded how the eviction process is a great tool available to associations.
Registration is required for EVERY attendee to ensure continuing education credit can be given.
Please click here to visit the registration page.

“A Blast from the Past: Collection of Assessments: Needed More than Ever Today” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

KEOUGH & MOODY WEBINAR: TRUE OR FALSE: TEST YOUR KNOWLEDGE
2025-08-27 12:00 - 14:00
KEOUGH & MOODY WEBINAR
TRUE OR FALSE: TEST YOUR KNOWLEDGE
August 27, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided

Test your knowledge during this webinar! Don’t worry, no one but you will know your score!
While you may enter this webinar not knowing the answers to some questions that relate to common situations within a community association, by the end of the webinar you will know the answer. You will also understand why the answers are true or false. Join Dawn and Gabby as they test your knowledge on questions related to meeting notices, meeting minutes, voting at annual meetings, document requests and rules and regulations. After this 2 hour webinar, you can then test the knowledge of your fellow community association managers and members of the board of directors.
Registration is required for EVERY attendee to ensure continuing education credit can be given.
Please click here to visit the registration page.

“True or False: Test Your Knowledge” is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

TRICKS OF THE TRADE TO FOLLOW WHEN TRYING TO MAXIMIZE THE COLLECTION OF ASSESSMENTS
2025-11-05 12:00 - 14:00
November 5, 2025, 12:00 p.m.
2 hours of continuing education credit will be provided.

In July, we took a blast to the past and discussed the basics related to the collection of assessments. In this next webinar, Jonathan Wassell and Shannon Schwarzwalder will discuss some tricks of the trade that allow an association to maximize the collection of assessments. Jonathan and Shannon will address steps to take before a file is turned over to the attorney for collection. In addition, they will also address what an association can do to collect the assessments once a judgment is entered in its favor. Come learn more about how a judgment can be satisfied by taking possession of a unit and/or pursuing a citation proceeding. Hear how a foreclosure filed by a mortgage company is not the end of the world. Jonathan and Shannon will talk about how an association can truly maximize what it can collect from an owner in default. The speakers will share war stories to show how it was done right and, of course, how it was done wrong. As you get ready for 2026 and look at next year’s budget, sign up for this webinar that will provide tips and tricks to collect all that is due to your association. As always, time will be allowed for questions to be answered.

Registration is required for EVERY attendee to ensure continuing education credit can be given.
Click here to begin registration.

“Tricks of the Trade to Follow When Trying to Maximize the Collection of Assessments” is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.
It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.

Keough & Moody Webinar: A Good Election Starts with Good Rules
2026-02-11 12:30 - 14:30
Keough & Moody Webinar
Wednesday, February 11, 2026 at 12:30 p.m.
A Good Election Starts with Good Rules
2 hours of continuing education credit will be provided*

Elections are one of the most important events in every community association. Deciding who will manage the community is a very important decision. Who is elected can greatly impact the community. Further, how an election proceeds can set the tone for the upcoming year. An election that is conducted without any issues makes everyone feel comfortable and confident with their community. Whereas an election that is full of errors and chaos leaves the community asking, “What is going on?” Even though most people recognize the importance of an election, most people still act surprised when it comes time to plan for the annual meeting. Most still “recycle” the documents used for the last election. Most still ignore the advice that planning for the next year’s election should begin immediately after this year’s election. And most still only look at the rules related to elections every 5 years (or even longer)! Dawn and Gabby say, “Not anymore!”
Start 2026 by looking at elections differently and join Dawn and Gabby as they work to change your mindset on tackling your association’s election, with the first step of changing your association’s rules and regulations related to elections. In this webinar, Dawn and Gabby will discuss what should be in every community association’s rules and regulations related to the election of board members. They will also discuss what may be included. In addition, they will provide examples of “good” and “bad” rules, while explaining why these rules work and why they fail a community. Be ready, though, as Dawn and Gabby’s goal with this webinar is to have every attendee walking away with a need to review their association’s rules related to elections from a different and fresh perspective!
Join Dawn and Gabby in this 2-hour webinar by registering to attend. Click here to visit the registration page.

*This course is approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license. Continuing education credit is contingent upon the attendee remaining in attendance at the webinar as required by the IDFPR and/or the CAMICB.

Top 10 Behaviors That Distinguish Great Boards From Good Ones (In No Particular Order)
2026-04-29 12:00 - 14:00
Keough & Moody Webinar
Wednesday, April 29, 2026, at 12:00 p.m.
TOP 10 BEHAVIORS THAT DISTINGUISH GREAT BOARDS FROM GOOD ONES
(IN NO PARTICULAR ORDER)
2 hours of continuing education credit will be provided*

Gabby Comstock & Dawn Moody of Keough & Moody
April 29, 2026, 12:00 p.m.-2:00 p.m.

Over the years, Gabby and Dawn have had the pleasure of working with some really great boards and board members. As we often talk about what boards are doing wrong, Dawn and Gabby decided it is time to talk about the boards that are not only doing it right but also doing it GREAT! In this two-hour webinar, Gabby and Dawn will talk about what distinguishes a great board from a good one. During this discussion, attendees will learn what they can do to help the board members they manage or work with to focus on certain behaviors. Gabby and Dawn will provide specific examples of how great boards have handled hard situations. The goal of this webinar is not only to energize managers and board members to do better, but also to remind everyone that following some basic guidelines can make serving on and working with a board so much better!
Join Gabby and Dawn in this 2-hour webinar by registering to attend here.

*”Top 10 Behaviors That Distinguish Great Boards From Good Ones (In No Particular Order)” is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. It is also approved by the IDFPR to fulfill continuing education requirements for maintaining a community association manager license.
